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Frequently Asked Questions

I have a problem with the website

How can I place an order?
Do you have a problem with the website? Don’t be hesitant to send us an email ( service@letsbemagnifique.com) or call us on our phone number ( +31 6 46 28 24 71)) of bel ons op +31 6 46 28 24 71.

If I save an item in my wish list or keep the item in my shopping cart will it be reserved?
No, that is not the case. We will reserve an item as soon as the order is successfully completed and registered on our website. Within a few minutes after the successful completed order, the in stock item will be assigned to you.

How can I locate co-ords on the website?
This is simple and can be achieved in two ways.
Chose an item, for example a top. When the top is displayed, just scroll down the page to see the similar items that match.
We advise you to enjoy our website in full screen modus .

We raden je aan om de website in full screen modus te bekijken.  We advise you to enjoy our website in full screen modus .

Does the images display the exact same color as the product? ́s overeen met de werkelijkheid?
Our images are in high resolution and taken in daylight.
Your display settings can vary, therefore can influence the color scheme.

I’m not sure about the size
Take a look in our size chart

Can I create a wish list with the items that I like?
Yes! That is possible
You can create a wish list but to do so, you have to create an account on the website.
You can also share your wish list with other costumers.
Registeren gaat heel eenvoudig: op alle pagina ́s vind je bovenaan een “aanmelden”-knop. Eens je een account hebt en je aangemeld bent, kan je je wish list(s) opslaan.
You can also share your wish list with other costumers.

Orders

Can I save my shopping cart for the next visit?
We can keep your items saved for a maximum of 5 days.
Om deze functie te activeren, moet je onze cookies beleid accepteren: klik op de rode driehoek in de linker hoek. Er wordt een pop-up venster geopend met uitleg over de voordelen van onze cookies. Klik op accepteren en sluiten.
Als je nu onze website binnen 5 dagen en vanop dezelfde computer bezoekt, kan je je winkelmandje meteen terugvinden.

Is there a minimum amount to order?
No there is not.
If your order is above an amount of €75,-, there will be no shipping costs.

How do I know if my order is received?
When an order is placed you will receive an confirmation. This will be send automatically through email. If you haven’t received any confirmation within an hour, please contact our customer service. They can verify if something is wrong with your order and off course how to solve this.


How can I cancel my order?
An order can be canceled in matters of minutes. If the order is thoroughly processed it’s no longer possible to cancel the order.
This is how you cancel your order:
Go to your account  my orders  cancel order.
When your cancelation is requested you will receive an confirmation by email within 5 minutes. If the order is already processed and you still tried to cancel your order, you will receive a warning on the website.


How can I change my order?
Unfortunately, it is not possible to change your order. If you want to change your order we advise you to cancel your order and place a new order instead.
Please note:  canceling your order should take place in a matter of minutes. You can also call the customer service.
Please note: if you choose to cancel your order, processing the request and transferring your amount will take up to 10 business days.

Let op! Alsje een bestelling wilt annuleren kan het 10 werkdagen duren voordat je een e-mail en je betaling ontvangt.

Can I exchange my gift cards online?
LetsBeMagnifique doesn’t have a physical store. We have promotional codes for the website.

Er is een promotie voor de online shop.

How can I use the promotional codes? Does my order meet the conditions?
Promo codes will be communicated through newsletters, the website or social media platforms. At the check-out page you have an option to use your promo code. When finalizing your payment you will have review of your order and the promotional code being accepted. Promotional codes will only be accepted if the order meets the promotional conditions.


Payments

Can I pay online?
You can read about that in the chapter “save payments online”

Is it save to pay with my debit- or creditcard?

We use the Secure Socket Layer technology.
SSL encrypts and protects sensitive information we send through the Internet.

SSL encrypts and protects sensitive information we send through the Internet.
By encrypting information, not only will your personal information be protected but also makes sure that no else can see/read the information that is send.
You can recognize the SSL with the padlock logo.
We also use the Vanguard Payment Solution, provides electronic credit card processing and back office check processing services. Every payment, PCI compatible, receives a token. If you’re using the Visa Secure or Mastercard Secure program, you will have to use your “password” to conclude the transaction.

Een SSL beschermde pagina herken je aan de kleine hangslotlogo onderaan de pagina. Dit betekent dat alle informatie die je hier deelt, beschermd wordt.
Daarnaast gebruiken wij ook de Vanguard payment solution die ervoor zorgt dat al je kredietkaartinformatie onmiddellijk van je browser naar de servers van de bank, die volledig PCI compatibel zijn, verstuurd wordt. Elke betaling krijgt een token. Als je lid bent van de Visa Secure of Mastercard Secure programma, zal je ook nog je paswoord moeten invoeren om de transactie af te kunnen sluiten.

Is my order accepted?
If there is a successful payment, you will receive an email as confirmation.
If you chose the payment method IDEAL? Your confirmation email automatically means the confirmation of your order.
Did you choose another payment method? You will also receive a confirmation but that doesn’t automatically mean that your payment is successfully processed.

If you chose the payment method credit card, your payment must be authorized by your bank, first. It can take up to 1 business day after placing an order. Did the payment not go through? Your order will be canceled. You will receive an email about this.


Why didn’t my payment go through?
There can be several reasons why this happened.
- Did you choose the payment method credit card? Make sure to check all the details. Your invoice address must be the same as the information your bank has.
- Our Payment Service Provider can countercheck your payment if the addresses don’t match. This can also happen even if the bank authorized the payment
During the order process the amount will be reserved on you 

Heb je alles gecheckt en nog een keer alle informatie doorgegeven, contacteer dan je kredietkaartprovider of onze klantenservice. Let op: Meerdere bestel/betaal pogingen zorgen voor meerdere reservingen op je bankrekening.

Shipment

LetsBeMagnifique holds an fast shipping policy.

How long does it take before I receive my order?
When an order is placed you will receive an confirmation. You will receive this through e-mail.

We aim to deliver your package within 2 business days, after the ordering date. This only applies on orders within the Netherlands.

We aim to deliver your package within 2 business days, after the ordering date. This only applies on orders within the Netherlands.


Who do you work with?


We work exclusively with PostNL. They work fast and have trustworthy service.

After handing over the item to PostNL, what’s the next step:

You will receive an confirmation. This will be send through e-mail. Besides the detailed information about your order, you will receive a link with a track & trace code. The track & trace code will provide you information such as the expected delivery time and the status of your delivery.


The first and second attempt of delivery will be at the requested address. PostNL will give you the option to change the delivery address and the time. This is an extra service from PostNL. LetsBeMagnifique doesnt offer this service.


Fault while delivering?
Haven’t received your item on time and is LetsBeMagnifique responsible? We will replace your order without charging extra.

Please pay attention: You haven’t received your order but the system says it has been delivered and signed for? LetsBeMagnifique cannot be held accountable therefore the order cannot be replaced.

Allthough it is very rare, orders can get lost in transit. PostNL holds a 15 business days deadline. Your package can be delivered until the last day of the deadline.

For any questions feel free to e-mail us service@letsbemagnifique.com

 

Is it possible to return an item?
We are happy to accept returns on items within 14 days of receipt by you.  dagen worden geretourneerd.

How does it work:
 - Send us an e-mail and let us know that you want to return an item;
- Make sure that your e-mail has the ordernumber stated correctly and the reason for return;

- The item issued as return must be received within 3 working day, after the e-mail is sent.


How do I send the item back:
- Your item is delivered in a seal bag. Please make sure to use the same seal bag for its return. Please make sure to use the adhesive strip to properly close the seal bag;

- Make sure your order number is correctly written on the seal bag. We will not be able to process your package if your order number is missing;

- If your item is delivered in a box with other accesoirries (such as ribbons, bows etc) please make sure that your item is received in the same way. If this is missing it will be deducted out of your payment; This is also explained in the Terms and Conditions; article 7
- The best way to send your package back is by using PostNL’s services.

Why is my return declined?
- Items that have unpleasant smell;
-Items from the Chains collection;
Let op:  - Items that have unpleasant smell;
-Items from the Chains collection;
Please pay attention: Bodysuits, Swimwear, Lingery and Pantyhose are sealed. Opened packages and/or removed seals cannot be accepted in terms of hygiene rules.

What happens after the return?
- Please make sure to keep your shipping bill until you have received a receipt from us. You will receive your bill through e-mail;

- When received we will process your return. You will receive your amount and shipping costs withing 10 business days.

- Your amount will be processed with the same payment method. If that’s not possible it will be transfered on your bank account.

No money back but a gift card?
- If Bodysuits, Swimwear, Linery en Pantyhose are returned;
- Sale items;
- Sale items;
- Purchases during special deals ( black Friday for instance);
- If an item is out of stock;
- If an item is send back and processed before;
- If an item is dispatched with the related details such as name tags, security tags, etc. Shipping costs will not be reimbursed:
If an item is dispatched with the related details such as name tags, security tags, etc.

When will shipping costs not be reimbursed?
- Purchases during the sale;

- If the same item has been returned before, processed and handled;
- Orders from outside of the Netherlands.
- Orders from outside of the Netherlands.

How to get a hold of my package?
- Use PostNL for the delivery services
PostNL hand s out track & tracé codes. On the website www.postnl.nl you can easily tracé your package; www.postnl.nl - Use PostNL for the delivery services
PostNL hand s out track & tracé codes. On the website www.postnl.nl you can easily tracé your package;
- To confirm you will receive a receipt. You will receive this through e-mail. Haven’t received
– Binnen retourtermijn van 14 dagen behoor je een ontvangstbevestiging  van ons te ontvangen. Dit zal je per e-mail ontvangen. Is dit niet het geval? Stuur ons dan een e-mail naar ( service@letsbemagnifique.com) or call us on our phone number ( +31 6 46 28 24 71)

Wat zijn de retourgegevens?

LetsBeMagnifique
Bredehilledijk 267D
3072 NH Rotterdam

Service@letsbemagnifique.com 

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