Customer Service
Webshop
Heb je een probleem met de website? Stuur ons gerust een e-mail naar info@letsbemagnifique.com of WhatsApp ons op +31 53685906
No, that is not the case. We will reserve an item as soon as the order is successfully completed and registered on our website. Within a few minutes after the successful completed order, the in stock item will be assigned to you.
This is simple and can be achieved in two ways.
Chose an item, for example a top. When the top is displayed, just scroll down the page to see the similar items that match.
We advise you to enjoy our website in full screen modus .
We raden je aan om de website in full screen modus te bekijken. We advise you to enjoy our website in full screen modus .
Our images are in high resolution and taken in daylight. Your display settings can vary, therefore can influence the color scheme.
Take a look in our size chart
We can keep your items saved for a maximum of 5 days.
Om deze functie te activeren, moet je onze cookies beleid accepteren: klik op de rode driehoek in de linker hoek. Er wordt een pop-up venster geopend met uitleg over de voordelen van onze cookies. Klik op accepteren en sluiten.
Als je nu onze website binnen 5 dagen en vanop dezelfde computer bezoekt, kan je je winkelmandje meteen terugvinden.
Betaling
Zie betaalmethodes op deze website
We use the Secure Socket Layer technology.
SSL encrypts and protects sensitive information we send through the Internet.
SSL encrypts and protects sensitive information we send through the Internet.
By encrypting information, not only will your personal information be protected but also makes sure that no else can see/read the information that is send.
You can recognize the SSL with the padlock logo.
We also use the Vanguard Payment Solution, provides electronic credit card processing and back office check processing services. Every payment, PCI compatible, receives a token. If you’re using the Visa Secure or Mastercard Secure program, you will have to use your “password” to conclude the transaction.
Een SSL beschermde pagina herken je aan de kleine hangslotlogo onderaan de pagina. Dit betekent dat alle informatie die je hier deelt, beschermd wordt.
Daarnaast gebruiken wij ook de Vanguard payment solution die ervoor zorgt dat al je kredietkaartinformatie onmiddellijk van je browser naar de servers van de bank, die volledig PCI compatibel zijn, verstuurd wordt. Elke betaling krijgt een token. Als je lid bent van de Visa Secure of Mastercard Secure programma, zal je ook nog je paswoord moeten invoeren om de transactie af te kunnen sluiten.
If there is a successful payment, you will receive an email as confirmation.
If you chose the payment method IDEAL? Your confirmation email automatically means the confirmation of your order.
Did you choose another payment method? You will also receive a confirmation but that doesn’t automatically mean that your payment is successfully processed.
If you chose the payment method credit card, your payment must be authorized by your bank, first. It can take up to 1 business day after placing an order. Did the payment not go through? Your order will be canceled. You will receive an email about this.
There can be several reasons why this happened.
- Did you choose the payment method credit card? Make sure to check all the details. Your invoice address must be the same as the information your bank has.
- Our Payment Service Provider can countercheck your payment if the addresses don’t match. This can also happen even if the bank authorized the payment
During the order process the amount will be reserved on you
Heb je alles gecheckt en nog een keer alle informatie doorgegeven, contacteer dan je kredietkaartprovider of onze klantenservice. Let op: Meerdere bestel/betaal pogingen zorgen voor meerdere reservingen op je bankrekening.
Bestellen
No there is not. If your order is above an amount of €75,-, there will be no shipping costs.
Je ontvangt een automatische ontvangstbevestiging van je bestelling. Als je deze e-mail niet binnen een uur hebt ontvangen kun je contact opnemen met onze klantenservice. Zij kunnen dan inzien of de bestelling is ontvangen en/of geregistreerd.
An order can be canceled in matters of minutes. If the order is thoroughly processed it’s no longer possible to cancel the order.
Een bestelling annuleren doe je als volgt: ga naar Mijn account – mijn orders “bestelling annuleren”. Als je hierop klikt, wordt een aanvraag tot annulering naar ons orderverwerkingssysteem gestuurd. Binnen 5 minuten ontvang je een e-mailbevestiging hiervan. Is je bestelling al verwerkt en kunnen wij de bestelling niet meer annuleren, krijg je meteen een waarschuwing op de website.
Unfortunately, it is not possible to change your order. If you want to change your order we advise you to cancel your order and place a new order instead.
Please note: canceling your order should take place in a matter of minutes. You can also call the customer service.
Please note: if you choose to cancel your order, processing the request and transferring your amount will take up to 10 business days.
Let op! Als je een bestelling wilt annuleren kan het 10 werkdagen duren voordat je een e-mail en je betaling ontvangt.
LetsBeMagnifique doesn’t have a physical store. We have promotional codes for the website.
Er is een promotie voor de online shop.
Promo codes will be communicated through newsletters, the website or social media platforms. At the check-out page you have an option to use your promo code. When finalizing your payment you will have review of your order and the promotional code being accepted. Promotional codes will only be accepted if the order meets the promotional conditions.
Levering & Zending
Nadat je je bestelling geplaatst hebt ontvang je een bevestiging. Dit ontvang je per e-mail. Het is de bedoeling dat je bestelling de eerste werkdag na besteldatum wordt verzonden. Uw bestelling wordt bij u aangeboden binnen 5 werkdagen, vanaf de besteldatum. Dit is als het een bestelling betreft in Nederland.
We work exclusively with PostNL. They work fast and have trustworthy service.
After handing over the item to PostNL, what’s the next step:
You will receive an confirmation. This will be send through e-mail. Besides the detailed information about your order, you will receive a link with a track & trace code. The track & trace code will provide you information such as the expected delivery time and the status of your delivery.
The first and second attempt of delivery will be at the requested address. PostNL will give you the option to change the delivery address and the time. This is an extra service from PostNL. LetsBeMagnifique doesnt offer this service.
Haven’t received your item on time and is LetsBeMagnifique responsible? We will replace your order without charging extra.
Please pay attention: You haven’t received your order but the system says it has been delivered and signed for? LetsBeMagnifique cannot be held accountable therefore the order cannot be replaced.
Allthough it is very rare, orders can get lost in transit. PostNL holds a 15 business days deadline. Your package can be delivered until the last day of the deadline. For any questions feel free to e-mail us service@lbmfashion.com
We are happy to accept returns on items within 14 days of receipt by you. dagen worden geretourneerd.
– Geef per e-mail aan dat je een artikel wilt retourneren
– Voorzie je e-mail bericht van de juiste ordernummer en vermeld in begeleidend schrijven wat de reden is van retournering
– Na dagtekening van e-mail dient het artikel binnen drie werkdagen door ons te zijn ontvangen
- Your item is delivered in a seal bag. Please make sure to use the same seal bag for its return. Please make sure to use the adhesive strip to properly close the seal bag;
- Make sure your order number is correctly written on the seal bag. We will not be able to process your package if your order number is missing;
- If your item is delivered in a box with other accesoirries (such as ribbons, bows etc) please make sure that your item is received in the same way. If this is missing it will be deducted out of your payment; This is also explained in the Terms and Conditions; article 7
- The best way to send your package back is by using PostNL’s services.
- Items that have unpleasant smell;
-Items from the Chains collection;
Let op: - Items that have unpleasant smell;
-Items from the Chains collection;
Please pay attention: Bodysuits, Swimwear, Lingery and Pantyhose are sealed. Opened packages and/or removed seals cannot be accepted in terms of hygiene rules.
- Please make sure to keep your shipping bill until you have received a receipt from us. You will receive your bill through e-mail;
- When received we will process your return. You will receive your amount and shipping costs withing 10 business days.
- Your amount will be processed with the same payment method. If that’s not possible it will be transfered on your bank account.
- If Bodysuits, Swimwear, Linery en Pantyhose are returned;
- Sale items;
- Sale items;
– Aankopen tijdens bijzondere deals (black Friday en anderszins);
- If an item is out of stock;
- If an item is send back and processed before;
- If an item is dispatched with the related details such as name tags, security tags, etc.
Shipping costs will not be reimbursed:
– Als bij de retournering de bijhorende zaken ontbreken (naam kaartje, doos, strik, lint, papier en anderszins).
- Purchases during the sale;
- If the same item has been returned before, processed and handled;
- Orders from outside of the Netherlands.
- Orders from outside of the Netherlands.
- Use PostNL for the delivery services
PostNL hand s out track & tracé codes. On the website www.postnl.nl you can easily tracé your package; www.postnl.nl - Use PostNL for the delivery services
PostNL hand s out track & tracé codes. On the website www.postnl.nl you can easily tracé your package;
- To confirm you will receive a receipt. You will receive this through e-mail. Haven’t received
– Binnen retourtermijn van 14 dagen behoor je een ontvangstbevestiging van ons te ontvangen. Dit zal je per e-mail ontvangen. Is dit niet het geval? Stuur ons dan een e-mail naar ( service@lbmfashion.com) or call us on our phone number ( +31 6 46 28 24 71)
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